Privacy Policy
Last updated: April 2026
1. Data Controller
The data controller is cooo, based in Cagliari (CA), Italy. For any privacy-related requests, write to us at privacy@cooo.it.
2. Data We Collect
We collect data in three situations: — During navigation: technical cookies necessary for the site to function. No tracking or profiling cookies. — During restaurant registration: business email address, restaurant name, address, phone number, and VAT number where required. — During orders placed by customers: first name, last name, email address, phone number, and delivery address.
3. Purpose of Processing
We use your data to: — Provide the cooo service (order management, customer notifications, loyalty program) — Send transactional communications (order confirmations, status updates) — Send direct marketing communications, only with your explicit consent — Comply with legal and fiscal obligations
4. Legal Basis
Depending on the type of processing: — Execution of contract: processing necessary to provide the service you've requested — Consent: for marketing communications and optional features — Legitimate interest: to improve the service and prevent fraud — Legal obligation: for fiscal and accounting obligations
5. Data Retention
Order data is kept for 10 years to fulfill fiscal and legal obligations. Account data is kept for as long as your account is active. Marketing data can be deleted at any time on request. After account closure, personal data is deleted within 90 days, except where retention is required by law.
6. Your Rights
Under GDPR, you have the right to: — Access your personal data — Correct inaccurate data — Request deletion of your data — Request portability of your data — Object to processing — Withdraw consent at any time To exercise these rights, write to privacy@cooo.it. We'll respond within 30 days.
7. Cookies
cooo uses only technical cookies necessary for the site to function correctly (session management, language preference). We do not use tracking, profiling, or third-party advertising cookies. No cookie banner is required because we only use strictly necessary cookies.
8. Changes to This Policy
We may update this policy from time to time. Any changes will be published on this page with a new revision date. We encourage you to check this page periodically. Continued use of cooo after changes constitutes acceptance of the updated policy.